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Our Terms, Your Account Rights

nn77 operates under clear account conditions — what you agree to when you open an account, how your data is handled, and how disputes are raised. Access to our platform depends on local law and is available only where eligible under your region's rules.

Account TermsPrivacy & DataJazzCash / Easypaisa / Raast PolicyCookie UseJurisdiction Notice
nn77 Our Terms, Your Account Rights
HOW WE HANDLE THIS

Data, Cookies, Security and Retention

Our data handling practices are built around keeping your account secure and your payment records accurate. Here is what we actually do across the four areas that matter most to our account holders.

Data Retention

We keep your account and transaction data for the period required under our compliance obligations. After that window closes, data is deleted or anonymised per our internal retention schedule.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the footer link on any page.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you access the platform from a new device, an additional verification step activates before the lobby loads.

Requesting Changes

To update personal details, correct a data record, or request account deletion, submit a request via the Account Settings panel. Identity must be confirmed before changes are applied.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about our terms, want to request a copy of your account data, or need to raise a policy dispute, our support team handles these separately from general account queries. Use the dedicated legal contact path rather than general chat for faster routing.

Team online

Policy Email

Send data requests, account disputes or terms queries to our legal contact email. Include your registered account ID and the specific policy area you are raising.

Live Chat — Policy Queue

Open live chat and select the Legal or Policy option from the topic menu. Our team will route your query to the correct handler rather than general support.

Account Panel

Logged-in users can submit a formal query directly from the Account Settings panel under the Privacy section. This creates a tracked ticket with a reference number.

Common Questions About Our Terms

These are the questions we get asked most often about account rights, data handling and policy contact. If your question is not here, raise it via the support paths listed above.

Access depends on local law and is available only where your region permits it. We do not make jurisdiction-specific legal claims. You are responsible for checking your own eligibility.

Payment data from JazzCash, Easypaisa and Raast transactions is encrypted and retained for the compliance period we are obligated to follow. It is not shared with or sold to third parties.

Yes. Submit a data access request through the Privacy section in Account Settings or via our legal contact email. Include your account ID so the request can be matched and processed.

Open a formal dispute through live chat by selecting the Legal or Policy queue, or email our policy contact address. Include your account reference and the transaction date for faster resolution.

Routing withdrawals back through the original deposit method — whether that is Easypaisa, JazzCash or Raast — is part of our anti-fraud protocol. It is a fixed requirement, not a preference.

Submit an account closure and data deletion request via Account Settings under the Privacy tab. Identity verification is required before the closure is processed and deletion is scheduled.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.